Innovatech Solutions is committed to protecting your privacy and ensuring the security of any personal information you share with us through our website, in-person interactions, phone calls, or A2P messaging services. This Privacy Policy outlines how we collect, use, share, and protect your data. By using our services or contacting us, you agree to the practices described in this policy.

Information We Collect

Personal Information: We collect personally identifiable information when you interact with us, such as when you schedule an appointment, make a purchase, contact us with inquiries, participate in our marketing campaigns (including A2P messaging), or provide information during consultations or treatments. This information may include:

• Name
• Email address
• Phone number
• Mailing address
• Date of birth (for medical purposes)
• Health information you provide during consultations or inquiries (protected under HIPAA)

Usage Data: When you use our website or interact with our communications, we may automatically collect information about your activity. This may include:

• IP address
• Browser type
• Device information
• Pages visited
• Referring website
• Interactions with our messages (e.g., opening rates, click-through rates for A2P and emails)

This data helps us analyze website traffic, evaluate marketing campaigns, and improve our services.

Cookies: We may use cookies and similar technologies to enhance your browsing experience and collect information about how you use our website. You can control cookie preferences through your browser settings.  

How We Use Your Information

Provide Services: We use your personal information to:

• Schedule appointments
• Provide medical wellness treatments
• Process payments
• Respond to your inquiries
• Verify your identity for HIPAA compliance

Communication: With your consent, we may use your contact information to send you:

• Appointment reminders and confirmations (via A2P messaging, email, or phone calls depending on your preference)
• Updates on new services and products
• Special offers and promotions
• Follow-up information after consultations or treatments
• Personalized wellness tips (based on the information you provide)

You can opt out of receiving these messages at any time.

Marketing and Analytics: We may use your information to:

• Personalize your experience on our website
• Analyze trends and usage patterns
• Measure the effectiveness of our marketing campaigns

We will do this in a way that does not identify you personally without your consent.

Legal Compliance: We may disclose your information if required by law or in response to a valid legal request. We will only do this in accordance with HIPAA regulations for protected health information.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:  

• Service Providers: We may engage trusted third-party service providers to assist us with various business functions, such as website hosting, appointment scheduling, payment processing, communication platforms (including A2P messaging), data analytics, and marketing services. These providers are contractually obligated to protect your information and comply with HIPAA regulations for protected health information.  
• Legal Authorities: We may disclose your information to comply with applicable laws, regulations, or legal processes, including those related to HIPAA.

Data Security

We implement appropriate security measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or method of electronic storage is completely secure.  

Your Choices

Access and Correction: You have the right to access and update your personal information. You can request access or correction by contacting us at t.singh@innovatcs.com.

Opt-Out: You can opt out of receiving marketing communications, including A2P messages and emails, by following the unsubscribe instructions in those communications or by contacting us directly. You can also choose your preferred method of receiving appointment reminders (A2P messaging, email, or phone calls).

Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.  

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other reasons. Any updates will be posted on our website, along with a revised “Last Updated” date to keep you informed of any modifications.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at (202) 929-8148 or email us at t.singh@innovatcs.com.

Disclaimer

This Privacy Policy is for informational purposes only and does not constitute legal advice. If you have specific questions about your privacy rights, please consult with a qualified legal professional.